Requirements
You may use a Service only if you are: (a) of age, (b) capable of forming a contract, and (c) not barred from using the Service under applicable law.
The “Primary Driver” of a Volvo car is the person who has the right to dispose of it, uses it in a permanent manner as a means of transport and/or is registered as the owner, lessee, subscriber or authorised user of the car at a national or state authority (if any). The Primary Driver may not necessarily be the owner of the car e.g. the lessee of a Volvo car while the leasing company is the owner, or subscriber to a Care by Volvo car. You must be the Primary Driver or have the Primary Driver´s clear and undisputed consent (“Primary Drivers’ Consent”) to use a Service in any way linked to a specific Volvo car or link a Service to a specific Volvo car or to any other Service. We may at any time investigate whether you are the Primary Driver or have the Primary Driver´s Consent.
Any links made between a Volvo car and a Service or between different Services can at any time be deactivated as described in the Documentation. You are obliged to deactivate any links if you no longer are the Primary Driver of the car or no longer have the Primary Drivers’ Consent.
Services may vary depending on the Volvo car model and model year, your country of residence, where the Volvo car is registered, was sold and is used, your primary language, the mobile network provider, the infotainment system and application services provider(s). If the Volvo car is not equipped with the necessary technical features or if you do not fulfil the requirements set out in these Terms and/or any Third Party Terms for the particular Service, we are not obliged to provide you with the Service(s). We make information available about our Services and any applicable requirements which you should read and understand before you purchase or subscribe to that Service.
Services may also vary depending on your own access to a certain device(s) (e.g. mobile devices or computers with specific software and operating systems). If your device(s) is not equipped with the necessary technical features or does not fulfil the requirements set out in these Terms, any Specific Terms and/or any Third Party Terms for the particular Service, we are not obliged to provide you with the Service(s). We are not responsible where a Service is not available, has reduced or impacted availability or operation due to reasons beyond our reasonable control such as connectivity, geographic, or topographic conditions (such as remote locations, underground parking, tall buildings, hills or tunnels), damage to or failure to maintain the car or the equipment in good working order, government laws, rules or regulations, failure, congestion or outages of utility or wireless networks, cyber-attacks, war, act of God, natural disaster, inclement weather, and labour strikes. unscheduled downtime, service or software updates or errors.
Some Services require internet or mobile data access to operate. Your Volvo car may include the cost of access for a certain period, otherwise you must purchase access, but in most cases your access will be subject to Third Party Terms e.g. from the internet service or telecommunication provider (“Data Services Provider”). Volvo Cars is not, and no time will be a Data Services Provider. You may be required to agree to comply with Optus’ terms and conditions for the separate supply of the carriage services and you understand and acknowledge that Optus may terminate the carriage services in accordance with those separate terms and conditions in the case of breach by you. Your access to and use of the Services may be subject to the satisfactory completion of a verification process that includes a mandatory ‘know your customer’ check. In this process, certain documentation and personal information must be provided to either Volvo Cars or the Data Services Provider. In some cases, you may be asked to submit additional documentation to successfully pass the identification process.
Certain features provided in the Services must only be used when you have the Volvo car in sight or otherwise are assured that it is safe to use and without risk of damage to property or persons, as described in these Terms, Specific Terms or Documentation. All Services should only be used by you in compliance with the relevant laws in your market and should not be used for any illegal purposes. You must use features and Services made available to you in accordance with all applicable road and traffic laws in your jurisdiction. Volvo Car’s features complement safe driving practices and are not intended to enable or encourage distracted, aggressive, or otherwise unsafe or illegal driving. Ultimately, you are responsible for safe and lawful operation of the vehicle at all times. Any warranty regarding the suitability, safety or possibility to use a Service is subject to our Disclaimer of warranty.
Volvo ID
Use of many Services requires you to have an active Volvo ID. A Volvo ID is a unique, personal and non-transferable account and I how we provide you with access to Services within the Volvo Cars ecosystem. The Volvo ID and related functionality is a Service and governed by these Terms. Creation and use of Volvo ID is free of charge.
Some Services may require you to link your Volvo ID to one or more Volvo cars.
By registering a Volvo ID, you confirm that the data provided to us by you is and remains accurate and that the Volvo ID is created for use in accordance with these Terms. You also confirm that we can contact you on the email address you specified when you registered your Volvo ID. We will not use this email address for direct marketing unless: (a) the direct marketing concerns a product or service that is similar to one you already purchased, and you have not opted out of receiving the direct marketing, or (b) in all other situations, you have given us your express permission to do so.
Change of ownership/Primary Driver of a Volvo car
In case of a change of ownership and/or a change of the Primary Driver (if not the owner) of a Volvo car you must promptly deactivate all Services related to that Volvo car by using the ´reset to factory settings´. Depending on the Volvo car model and model year you may need to take the car to a local Volvo retailer to complete the reset and a fee may be payable. You must promptly deactivate the link between your Volvo ID and the transferred Volvo as well as all Services and any related data. More information on how to deactivate the Services can be found in the Documentation. You can also ask your local Volvo Cars retailer or contact us.
If we become aware of any change of ownership and/or a change of the Primary Driver (if not the owner) of a Volvo car with one or more Volvo IDs linked to it, we may immediately block or deactivate these links unless you can show that you are the Primary Driver or have the Primary Driver's Consent to continue using your Volvo ID in relation to the Volvo car. Unless required by applicable law, a Volvo car owner or Primary Driver will not have the right to access information about previous owners, Primary Drivers, or Volvo IDs previously linked to the Volvo car.
